Frequently Asked Questions

SimpleSwap is a non-custodial instant cryptocurrency exchange that has been operating since 2018. It allows users to swap over 1,500 cryptocurrencies — including Bitcoin, Ethereum, USDT, Solana, XRP, and hundreds of altcoins — without creating an account or providing personal information. SimpleSwap aggregates liquidity from major exchanges like Binance and Kraken to offer competitive rates and fast execution.

SimpleSwap operates in three straightforward steps:

Step 1: Choose the cryptocurrency you want to send and the one you want to receive. Enter the amount and SimpleSwap will display the estimated exchange rate.

Step 2: Provide the wallet address where you want to receive your coins. SimpleSwap generates a unique deposit address for you to send your crypto to.

Step 3: Send the deposit, and SimpleSwap will process the exchange and deliver the converted cryptocurrency to your wallet. Most swaps complete within 10 to 30 minutes.

SimpleSwap charges approximately 0.5% to 2% per transaction, depending on the currency pair and current market conditions. This fee is already included in the exchange rate displayed before you confirm the swap — there are no hidden charges, deposit fees, or withdrawal fees. Compared to competitors like Changelly and ChangeNow, SimpleSwap maintains a competitive and transparent fee structure.

No. SimpleSwap does not require KYC (Know Your Customer) verification for standard exchanges. You can swap cryptocurrency without providing personal documents, email, or creating an account. This is a key advantage over platforms like Changelly, which requires mandatory registration. SimpleSwap prioritizes user privacy while maintaining compliance with applicable regulations.

SimpleSwap supports over 1,500 cryptocurrencies and tokens, including all major coins: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Solana (SOL), XRP, Cardano (ADA), Dogecoin (DOGE), Polygon (MATIC), and many more. New coins and tokens are added regularly. This is significantly more than FixedFloat (approximately 80 coins) and comparable to the widest-selection aggregators like SwapZone.

SimpleSwap stands out from its competitors in several key areas:

vs ChangeNow: SimpleSwap supports more cryptocurrencies (1,500+ vs 900+) and offers a unique loyalty cashback program that ChangeNow does not provide. Both are non-custodial and offer fixed/floating rates.

vs Changelly: Unlike Changelly, SimpleSwap requires no registration or account creation. Changelly also operates a custodial model, while SimpleSwap is fully non-custodial. SimpleSwap offers more coins and a loyalty program.

vs FixedFloat: FixedFloat supports only about 80 cryptocurrencies compared to SimpleSwap's 1,500+. FixedFloat also lacks mobile apps and a loyalty program, which SimpleSwap provides.

vs SwapZone: SwapZone is an aggregator, not a direct exchange. It compares rates from multiple services. SimpleSwap is a direct exchange with its own infrastructure, ensuring a consistent and reliable experience.

Yes. SimpleSwap is a non-custodial exchange, which means it never stores or holds user funds. Crypto is transferred directly during the swap process. All data transmissions are protected with military-grade SSL/TLS encryption. The platform has been operating transparently since 2018, processing millions of swaps without security incidents. No personal data is collected, further reducing any risk.

Fixed Rate: The exchange rate is locked at the moment you create the swap. You will receive exactly the amount displayed, regardless of market fluctuations during the processing time. This protects against sudden price drops but typically comes with a slightly less favorable rate.

Floating Rate: The exchange rate is determined at the moment your deposit is received and processed. This can result in receiving more or fewer coins than initially estimated, depending on how the market moved. Floating rates typically offer a better starting rate.

SimpleSwap offers both options, allowing users to choose based on their risk tolerance and market outlook. This is an advantage over some competitors who only offer one type.

Yes. SimpleSwap provides native mobile applications for both iOS and Android platforms. The mobile apps offer the complete exchange functionality available on the website, including support for 1,500+ cryptocurrencies, fixed and floating rates, exchange tracking, and loyalty program access. This is an advantage over competitors like FixedFloat and SwapZone, which do not offer dedicated mobile apps.

The SimpleSwap loyalty program is a cashback system that rewards users for every exchange they complete. How it works:

Each swap earns loyalty points that accumulate over time. As your total swap volume increases, you advance through loyalty tiers, each offering a higher cashback percentage on future exchanges. The program is free to join — simply use SimpleSwap, and your loyalty level grows automatically. This feature is unique to SimpleSwap and is not offered by ChangeNow, Changelly, FixedFloat, or SwapZone.